Turning Point as more SMEs Unlock AI

Over a third of SMEs (35%) say they are actively using AI technology, up from 25% in 2024 – according to research by the British Chambers of Commerce (BCC).  The research, featured in a new report, also shows appetite for more progress among SMEs, with 24% of responding firms saying they plan to adopt AI in the future. Only 33% no report having no plans to use AI, down from 43% last year.

Over 1,500 business leaders were surveyed online by the BCC’s Insights Unit during June and July. The BCC has been tracking SME use of AI for the last three years.   Although AI adoption is rising across all business types, the data shows some deep sectoral disparities. Almost half (46%) of B2B service firms, those in sectors such as finance, law and marketing – are using AI. That compares to just 26% of B2C firms and manufacturers. Around 60% of responding firms say they are using AI for content creation and knowledge work.

Small Business Minister Blair McDougall MP said:

“Often the discussion about AI focusses on huge multinationals, but this shows that the smaller businesses, who contribute so much to our economy, are a central part of the AI innovation story too. It’s great to see so many using technology to grow and create new opportunities.   AI transformation is a crucial part of our mission to kickstart economic growth. We will continue to back businesses through our Plan for Change to improve productivity, boost competitiveness, and drive prosperity across the UK.”

Read the full report here